Returns Policy
Returns must be sent back in NEW, UNWORN condition with original shoe box and original material/tags included. Please do not ship returns using the original shoe box as the shipping box, as they will not be accepted.. Returns must be received within 14 days of of receiving return authorization. (It is not required, but we would recommend using a shipping carrier that provides tracking information to confirm receipt of package.)
Returns will be credited (less original shipping charges) within 5-7 business days upon receipt of return.
Exchanges: At this time we do not offer exchanges. We would ask that you please place a new order to ensure availability of the size that you are interested in.
TGB understands that an order maybe received that does not fit quite the way you would like. And in this situation, we are more than happy to assist you with processing your return. We would ask that you first try your shoes on indoors. Returns sent back showing wear and tear from outdoor usage will not be accepted.
Orders that are returned because the package was refused or the shipping address provided was invalid/incomplete or the order was not picked up are subject to a 10% restocking fee plus all shipping charges incurred.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
All Items can only be shipped to the USA.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.